Frequently Asked Questions

To ensure the highest quality, all of our jewelry is handcrafted and made to order to your specifications, aside from ready-to-ship items. Once your order is received and processed, it will take 10-15 business days to craft the jewelry. Once completed, your order ships domestically via UPS 2-Day Air or internationally in approximately 5 to 7 days, depending on the destination country.

Ready-to-Ship items are pre-crafted and will ship the same business day with free 2-day shipping (domestic) if ordered before 11:00 am PST, Monday through Friday. Rings needing to be resized will require two days of additional processing time. Next-day shipping is available upon request for an additional charge.

Loose Stones ship in approximately 5 business days from order.

It will take 10-15 business days to handcraft your jewelry and 2 days for delivery. Custom and International Orders may take longer.

All orders require a signature from a person 21 years of age or over.

We ship to all 50 states and internationally to about 50 countries, including Canada, Australia, the UK, France, Germany, Switzerland, Italy, New Zealand, and many others. All international shipments are subject to the laws set forth by your country's Customs Department.

Click here for a full list of shipping destinations.

Domestic Orders: Orders shipped via 2 day UPS with full insurance for FREE.

Alaska & Hawaii: UPS

APO/FPO: USPS

International Orders: Orders will ship via Fedex with full insurance for a reasonable fee.

You can view our shipping rate table here.

Every order shipping within the USA automatically qualifies for free highly-insured, signature-required UPS 2-Day Air shipping. International orders are shipped via highly-insured, signature-required via FedEx International Priority shipping. International recipients are responsible for paying the Duty and Customs charges that may be applied at entry into your country.
Please contact your local Customs Department with questions about additional fees and processes regarding your order from MiaDonna.
Below is a breakdown of the shipping options and rates you'll be provided upon checkout.

Shipping Rates :
- United States: Free*
- Hawaii, Alaska & Puerto Rico: $40.00USD
- APO/FPO: $50.00USD
- Canada: $100.00USD
- International & Guam: $150.00USD
- Overnight Shipping Upgrade (USA): $40.00USD
- Overnight Shipping, Saturday Delivery: $70.00USD

** Delivery Signature Required for all deliveries except APO/FPO
** Domestic USA shipping is included unless stated
** We only ship Monday through Thursday for Priority Overnight shipping.
** Saturday delivery is available upon request for $70.00USD when shipping out on a Friday using Overnight Shipping.

We're committed to shipping your order as soon as possible, but please keep in mind that the arrival date is subject to the shipping carrier's schedule, which is beyond our control. We'll provide you with a tracking number so you can monitor the progress of your shipment. Thank you for your understanding.

Yes, we can provide overnight shipping to most US destinations for an additional charge. However, most of our jewelry is made-to-order, so overnight shipping will take place after the 10-15 business days of crafting time. Ready-To-Ship jewelry pieces can be shipped overnight for an additional charge.

Yes. An adult, age 21 or over, will need to be present to sign for the package because all purchases over $100.00USD require a signature as they are highly insured.

If your MiaDonna purchase is a surprise gift, we are happy to ship your order to another specified location (i.e., a family member, friend, place of employment, etc.). Please note this in the shipping address section at checkout. In some cases, we may need to confirm the alternate address over the phone for security purposes.

Yes. As soon as your order is complete and set up for shipping, you will receive a confirmation email that includes your tracking number so you can track your package and anticipate its arrival.

Please note that we handcraft all of our rings. Therefore, it will take about 10-15 business days to complete your ring before your shipping confirmation is available.

At MiaDonna, we pride ourselves on providing a unique shopping experience, from the moment you're introduced to our brand to the first time you put on your jewelry.

Your jewelry will be delivered to you with the following items included:
- Gift Bag
- Vegan leather jewelry box
- Non-toxic jewelry cleaner (Polishing cloths for international guests)
- Certified grading certificate *if applicable
- Copy of your order receipt and welcome information

Credit Cards: Visa, Master Card, American Express, Discover.
Accounts: Amazon, PayPal, Apple Pay, Shop Pay.
In-Store: Cash, and all of the above.
We also offer financing options, which you can learn about here.

All online credit card transactions with MiaDonna.com are secure.
We do not store credit card numbers.
We use a 128-bit encryption Secure Socket Layering (SSL), industry-standard encryption technology that ensures safe Internet transmission of your personal information.
You may also purchase online merchandise by calling us during store hours at 503-336-1581 .

When a card is declined, yet there is enough money in the purchasing account, it is most often due to security measures that the issuing bank has put in place. Many credit institutions put a daily purchase limit on debit and credit cards to avoid the risk of fraud. This amount will vary from institution to institution.

To resolve this issue, all you need to do is call your bank and let them know that you are trying to purchase online. Provide your bank with the amount of your purchase, tell them to expect an order from MiaDonna and Co., and request they adjust the daily limit or release enough funds for the purchase.

If your daily limit is not the cause of decline, please double check your billing address matches that on file with your financial institution and that there are no typos when entering this information at checkout.

If you still have issues processing your order, we recommend using another payment method.

Your credit card will be authorized immediately, but every order is verified manually - this process is usually completed within 48 hours before your funds are captured.

If you realize you made a mistake on your order, please contact us as soon as possible at 503-336-1581 or email help@miadonna.com to discuss your options. Please have your order number ready.

MiaDonna offers secure checkout via Visa, MasterCard, Discover and American Express, PayPal, Apple Pay and/or Amazon Pay accounts.

We also provide the option to finance your order over 3, 12 or 24 months through Bread Financing. You can split your payment into four installments with Shop Pay, or if your credit has a few dings on it, you can apply through our financing partner Acima. Click here to learn more about our financing options.

We offer a variety of excellent online financing services through our partners:

1) BreadPay allows you to finance your purchase over 3, 12 or 24 months. Bread does not require a hard credit check for approval and will not impact your credit score. Click here to see your rate and learn more about our financing option.

2) ShopPay Installments lets you split your purchase into four equal installments for purchases between $50 - $3,000 USD.

3) If your credit history has a few blemishes, Acima Leasing offers financing options worth looking into.

All available at checkout.

It’s easy. When you’re ready to checkout, click on the "Pay Over Time" button. Follow our simple application process. If you pre-qualify, you’ll be shown the monthly cost of the item. You can quickly check out or, if you’d like to continue shopping, simply add the item to your shopping cart and choose Bread as your method of payment when you check out.

BreadPay offers loans to customers without a hard credit pull from the top 3 bureaus (TransUnion, Experian and Equifax). You can not only pre-qualify, but also check out without a hard inquiry. Unlike hard inquiries, soft inquiries won't affect your credit scores. (They may or may not be recorded in your credit reports, depending on the credit bureau.)

MiaDonna appreciates the sacrifices made by our dedicated US active-duty military personnel, National Guard members, reservists, veterans, retired personnel and spouses, and offers a 10% discount on their purchases. Current or former police officers, firefighters, or EMT/paramedic personnel receive a 5% discount on their purchases. Click here to learn more about our Military & First Responder Discounts

Absolutely! Your online credit card transactions are 100% secure at MiaDonna.com.

We do not store any credit card numbers. Instead, your purchases are secured by a Secure Socket Layering (SSL), the latest industry-standard encryption technology that ensures safe Internet transmission of your personal information. Through SSL encryption, the certificate assures that information is kept private.

We use Signifyd as our Online Fraud Prevention system.

We also offer the Norton Shopping Guarantee, which means we are certified as providing the highest level of protection to our shoppers.

Making a credit card purchase is just as safe on our website as by telephone, but if you prefer the latter, you may purchase online merchandise by calling 503-336-1581 during store hours. One of our customer service associates will gladly assist you with your order.

All purchases made in our Portland, Oregon store and most online purchases are not charged sales tax.

Should sales tax apply to your order, this will show up in your shopping cart when checking out. As of 2023, we only charge sales tax to online orders shipping to WA, CA, IL, and FL.

No, we do not charge any additional fees for domestic orders. Your order total and any shipping costs are all you're required to pay, unless there are state taxes we need to collect by law.

Please note that international orders have a shipping fee associated and may incur customs and duty fees not within our control. Please speak with a local customs representative within your country for further information on applicable customs and duty fees.

Please contact us if you need your ring sooner than 10-15 business days. Sometimes we can complete standard designs in 7-10 business days, with a rush. There is a $150 standard fee for rushed items, which does not include expedited shipping, if needed. Please note that all jewelry is made to order so neither rush nor standard orders have a guaranteed completion/ship date and we are not responsible for shipping delays. If you need an item right away, our Ready to Ship products can be shipped out the same day if purchased by 12-noon, Pacific Standard Time.

Depending on the ring style, certain modifications can be made, or we can also custom design anything you can dream of. Please call 503-336-1581 or email your request to help@miadonna.com .

There is a good chance we have what you are looking for. Please call us at 503-336-1581 , email your request to help@miadonna.com or LiveChat us.