The following policies apply to all domestic and international returns:
Timeline: Returns may be requested by you within the 60-day return window, calculated from the time your original order shipped. Requests for returns outside of the 60-day return window will not be approved. Once your return is approved, you have 7 days to ship your return.
Condition: All items must be in their original, unworn, and undamaged condition, and must include all original documentation.
Accessories: Returns must include all free accessories. These include any gift bags, jewelry boxes, jewelry cleaners, or Free Gift with Purchase that were included in the original shipment. Should a Free Gift with Purchase not be included in the return, the retail value of the Free Gift will be withheld from the refund.
Certificates: Returned jewelry and/or diamonds must include the lab grown diamond certificate (where applicable). A $50 replacement fee will apply for each missing certificate.
Address Finalization: For security purposes, the shipping address cannot be changed or re-directed once your order has been placed. Please ensure the address is correct at checkout.
Eligible Items & Refunds: All Ready-to-Ship items, Made-to-Order items, loose stones, Custom Jewelry, and Special Orders, including engraved items, may be returned.
Most items will be refunded to the original form of payment.
Custom jewelry and special orders will be refunded to store credit only. Store credit may be applied toward a subsequent custom or special order one time; after that, the purchase is considered final sale and is not eligible for return or exchange.
Ineligible Items: The following items will not be accepted for return, and refunds will not be given.
Requests for return must be made within the 60-day return policy, calculated from the date your order shipped.
Initiate Your Return: Contact Us via phone, chat, or email with your order number, plus the name and billing email address used for the original order. Let us know the item number(s) of the item(s) you wish to return.
Receive Your RA Number and Shipping Label: We will send you a Return Authorization Number, a pre-paid return shipping label, and detailed return instructions. The label must be used within 7 days of receipt.
Package Securely: Ensure you follow these steps to package your return.
Ship: You will receive an email confirmation with your FedEx tracking number as soon as your order is shipped.
Once we receive your return, our Quality Assurance team will inspect the item(s) to verify that the items are unworn, undamaged, and in new condition. They will also ensure that all Free Gifts and certificates are included before processing the refund.
International guests must follow the steps above, plus the following for customs clearance:
